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Contact Support

Self Service Portals

To access our Self Service Portals: 

Iron Mountain Connect

Records Management and Secure Shredding
http://www2.ironmountainconnect.com/portal/site/imc/index.jsp?epi-content=LOGIN

SecureSync

 Data Protection (storage of backup media)
https://www3.securesync.com/login.aspx?lang=en-CA

DMS ReQuest Web (Recall)


https://login.recall.com/RecallLogin

DPS ReQuest Web (Recall)

https://trrequest.as.ironmountain.com/DHSRMWeb

Data Centers and Colocation Support

24-Hour Support for Iron Mountain Customers

Legacy Iron Mountain

Email: imdcsupport@ironmountain.com
Phone: 855-447-6632
Submit a ticket: https://imdc.service-now.com

Legacy IO & FORTRUST

Email:
imdcsupport@ironmountain.com
Phone: 855-260-0112
Submit a ticket: https://imdc.service-now.com

Legacy EvoSwitch Netherlands & IMDC LON-1 (EMEA)

Email: emea.imdcsupport@ironmountain.com
Phone: +31-20-3165174
Submit a ticket:
https://imdc.service-now.com

IMDC SIN-1 (APAC)

Email: 
apac.imdcsupport@ironmountain.com
Phone: 855-260-0112
Submit a ticket: https://imdc.service-now.com